Are you using a Canon Maxify GX4020 printer for home or office printing? Does your printer display an ‘error 5b00’ code on the LCD panel?
Error 5b00 is common among Canon printers and can prevent users from accessing all functions. Understanding what this error means, and how to fix it, can be very helpful for avoiding downtime when printing.
Fixing Canon Maxify GX4020 error 5b00 requires troubleshooting the issue to identify its underlying cause and then resolving that problem. In this article, we will be discussing the most common causes of this particular error codes as well as potential solutions that can help you get your printer running again quickly and efficiently.
What causes Canon Maxify GX4020 error 5B00?
You might be getting this error for the following reasons:
Leakage of ink: If the error occurred after the installation of a damaged cartridge, it could have been caused by ink leakage.
Ink absorber pads are saturated by excess ink: As the ink absorber pads get saturated, the Canon printer shows error 5B00.
WIC (Waste Ink Counter) has reached its maximum: When the WIC reaches its maximum, you won’t be able to use the printer.
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How to Fix Canon Maxify GX4020 Printer Error 5B00
1. Reset the Waste Ink Counter
Note: This solution should not be tried repeatedly over time since the absorber pads will be completely saturated and further printing will result in significant leakage. If the first attempt fails, try it a few times in quick succession.
- Turn off the printer first.
- Hold down the Stop and Power buttons at the same time to turn the printer on.
- Once the printer enters service mode, hold down the power button and press the stop button 5 times.
- To print a service page, press Stop three times and Power Up once.
- Then press the Power button one last time, and then click on the Stop button five times.
- Turn the printer off for a while, and when you turn it back on, everything should be fine.
Canon error 5B00 seems to be resolved by only a few possible solutions. You don’t have to clean anything to reset the Waste Ink Counter.
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2. Manually clean the waste ink foam
Follow these steps to do that:
Step 1: Take off the lid of the printer to reveal the cartridges. There’s a row of white rollers behind the cartridge.
Step 2: Clean the foam pad. There’s a small square near the roller that looks like a foam pad. Press a soft paper towel on the foam to release the ink. Keep cleaning this foam until all the ink is gone.
Step 3: Assemble your printer. Close the printer lid and put all the cartridges back in. After that, restart the printer. Just turn the printer off and on again. These two things should fix Canon printer error 5b00. If not, contact customer support, who will walk you through the steps. Describe the error and the steps you’ve taken so we can help you.
Final Thoughts:
You should be able to fix Canon Maxify GX4020 error 5b00 by doing the above two things. In that case, you will need to contact customer support, who will guide you through the steps that need to be taken. To ensure that you receive adequate assistance, please specify the error that you are experiencing and the steps you have taken.